David Henton

Speaker, trainer and consultant on personal motivation, stress management, conflict resolution, resilience and mastering the art of effective communication fields.

David provides top-quality staff training programmes that inspire individuals and organisations towards excellence in the field of human communication.

David comes from a scientific background, having graduated from the University of London with a first class honours degree in Civil Engineering. Arriving in New Zealand from Kenya as a senior Geotechnical Engineer in 1987, he has now worked for over three decades in the field of Human Communication, Conflict Resolution, Change Management and Personal Motivation. His engineering background gives him a valuable insight into the needs of modern business, as well as a highly “hands-on”, practical approach to the communication and management skills he teaches.

David provides top-quality staff training to organisations of all sizes throughout the business community in New Zealand and frequently around the Middle East, the Pacific Islands, USA and Australia. A recognised specialist in the field of human communication, he is much in demand as a motivational presenter, facilitator and inspiring conference speaker.

A delightfully diverse and loyal spectrum of clients in New Zealand range from Inland Revenue, Banks, Law Firms, Regional and City Councils; Health Organisations such as CYFS, Maori Mental Health, Hospitals & St John Ambulance; Schools, Colleges, UNITEC and AUT; to Sport North Harbour, Hamilton Zoo, and numerous other organisations in Retail, Travel, Commerce & Engineering.

Clients in the Pacific include Telecom, Tourism Organisations, Government Departments & Development Banks in Fiji, Tonga & the Cook Islands. Further afield, ZADCO Oil Company, the Islamic, Commercial and National Banks of Abu Dhabi & Dubai, and the Emirates Institute of Technology are all regular clients up in the United Arab Emirates.

An entertaining, accomplished and successful speaker, David was runner-up in the Toastmasters International New Zealand Grand Final, narrowly missing the opportunity to represent New Zealand in the U.S.A.

A keen representative rugby player both in the UK and Kenya, he now plays squash with much gusto, and recently completed a spontaneous and very respectable half-marathon. Having travelled extensively, David’s wide range of experiences enable him to relate easily to all people, and lend a unique interest, depth and perspective to his teaching.

Presentations:

• Energy & Enthusiasm - Letting It Show & Passing It On
• Conflict Resolution - the Magic of Different Perspectives
• Dealing With Difficult People - Customers, Clients... and Colleagues
• Getting Difficult Things Said - Safely & With Respect
• Increasing Confidence - in Ourselves & Others
• Self-Marketing & The Vital Art of Selling Yourself
• 'Utter Brilliance' - Powerful Presentations to Really Make a Difference
• Stress Management - so when was the last time you blinked??!
• Client Care & Customer Service - do we really want to know?
• Team-Building & Motivation - "Herding Cats" - Harnessing our Differences
• Radiating Professionalism & Assertiveness - including How to Say No !!
• Leadership - Performance Feedback - Time Management - Delegation Skills etc
• Facilitated Retreats for Boards of Directors/Senior Management

Testimonials:

Very surprised and exceeded my expectations. Very useful content. Ensured the learning environment was fun and interactive. The ‘tools of the trade’ given interactive without being too invasive. Practical skills, encapsulating good common sense. Able to be used in a bunch of situations.  Waikato Regional Council, Dealing with Difficult People course

Very good and relevant content. Excellent presentation style – fast-moving, covered a lot of material and interesting. The mixture between practical exercises and theory was the right one.  Dept of Labour Immigration Team, TMI Psychometric Profiling course

That it was interesting and relevant to my work situation. Really enjoyed it; lots of tools for work to use. Highly energetic and engaging presenter.  Taupo District Council, Client Care & Customer Service course

Was fun, interactive - refocused the team on the necessity of change, and how to take positives from it. Loved the video. Great workshop – hit the nail on the head. Look forward to the next time !!  Kensington Hospital, Whangarei, Coping with Change course

Very clear, friendly messages, positive and constructive. Got the team thinking about each other, and how to consider everyone. Don’t judge too quickly. Open, down to earth, comfortable to be able to speak freely. I liked David’s enthusiasm and stories This communication course style – not only the speaker talking at the front, but also involved participation with the audience. Gave a practical framing how communication works. The laid-back but enthusiastic way the topics were dealt with. Role-play of actual work situation. I thought it was going to cover how the staff greet Clients, answer the phone. Great presenter – high level of participation.  Marshall Heaphy Accountants, Greymouth, Effective Communication & Team Skills course

David was enthusiastic in his presentation style & very motivating and confident in his expertise. Fantastic course detail around conflict and performance review situations – a lot of good tips learnt which I will use in my role.  Aon New Zealand, Leadership Skills / Team Leader course

We are now collating our survey results and thought I’d share the comments from your session:

9/10
    I enjoyed the practicality of this session
    Very very useful and accessible, would highly recommend to anyone
    Enjoyed this. 
    This presentation was helpful and engaging.  This was my favourite presentation of the conference. 
    I enjoyed David's seminar. I engaged well with what was being discussed.
    Another REALLY GOOD session. Loved thinking about my working persona vs my personal persona. Spoke to a friend afterwards about this session and although I think of myself as an introvert he thinks that I am probably not as much as I think I am. Will continue to work on inclusive and reflective discussions and I know that the useful phrases will become part of my vocabulary.
    Loved this talk. Terrific speaker, please get him to do more talks for NZ Law conferences! Thoroughly engaging for an hour and a half and relayed some key information which I will definitely remember and implement into my own legal practice style. My favourite session of the entire course.
    Extremely engaging speaker. Thoroughly enjoyed his presentation. 
    Interesting comments, really liked the note on providing the other side an excuse before they need it. 
    Talker was engaging. 
    This seminar I found very engaging and practically useful (seemed like the skills here would be especially useful as career progresses...) 
    David was a great presenter and was really engaging.
    this was my favourite session! Really well presented! Especially liked David's positive/humoristic approach to the topic!
    Lots of energy and great activities. Learnt a lot
    David was enthusiastic and made really valuable points.
    Very informative, really enjoyed this one.   David was a great speaker and engaged well.  Took away some great thinking skills.
    Some great advice and strategies to deal with conflict.

Well done you ???? - NZ Law - (the NZ Law Junior Solicitors Conference – a 90-minute session for 60 people on Conflict Skills, Personality Types & Dealing with Difficult People)